Our aim is to provide a confidential service. However, the counselling offered at the Centre is similar to other voluntary care organisations in that we reserve the right to notify other professionals if the client's safety, or any other person's safety is at risk. The decision to break confidentiality will be made with the client's consent whenever possible, unless the advisor has good grounds for believing that the client is unable to take responsibility for her/his action.
Each advisor also has access to supervision to ensure that they are working with integrity and according to the standards of the Centre, but client names remain anonymous. With the client's permission, we will make notes about the discussion. These are available to the client upon request.