Frequently Asked Questions:
Do I have to pay?
There is no charge for our services. However, the Willow Tree Centre is a Registered Charity: 1143460 and we are responsible for our own funding.
Should you wish to make a donation online donations can be made at: https://localgiving.org/donation/thewillowtreecentre
You can also donate by phone - just text TREE17 plus your donation (up to £10) to 70070 (Calls are free of charge)
Can I just drop in?
No. We do not currently run a drop in service. Please call for an appointment on 01454 324080 or you can leave us a message via the contact page on this website. Messages left on the phone will be retrieved and our policy is to ensure people are contacted within 48 hours. When we return your call, we will not leave a message on your answer-phone unless you tell us it is safe to do so. We prioritise unplanned pregnancy appointments.
Do you have scanning facilities at your centre?
No. We are a not medical centre; you will need to contact your GP to arrange a scan at the hospital. There are private clinics available that offer scans, though there is a cost involved. We offer specialist support and signposting.
Can I bring someone with me?
Yes. Clients can attend sessions on their own, or with a partner, parent, carer, family member, friend or other professional worker.
Are you going to tell me what to do?
No. We fully support and respect a woman's right to make an informed choice. Our organisation exists to support the woman in crisis, providing a safe, impartial space for her to explore her feelings about her pregnancy and make her own, informed choice.
Can I book a termination with you?
No. We offer counselling, support and information for all options relating to unplanned pregnancy. We are not part of the medical referral system for termination but can provide you with accurate information and signposting as needed.
When are you open?
The majority of our appointments are arranged during office hours - Monday to Friday between 9.30am and 5.30pm. Occasionally we are able to offer apointments outside of these times.
Do I need an appointment?
When you phone us we will try and make an appointment as soon as possible for you. We try and see Crisis Pregnancy clients within a day or so. At the moment, for all other clients, we do have a waiting list of several weeks.
Do I have to come to your Centre?
Not necessarily. If you are unable to get to the Centre you can call us and we will discuss your needs over the phone. We do offer a structured telephone support programme for clients who find it difficult to get to the Centre. You can discuss this when you make your first enquiry.
Will you tell me not to have an abortion?
No, we are not here to tell you what you should or shouldn’t do but to help support you to make an informed decision about the pregnancy for yourself. We will listen and support you in a non- judgemental way regardless of the decision you make.
Will you tell my parents?
Providing you are over 13yrs old and we are not concerned about your safety and wellbeing then we will not tell anyone about your visit.